Last updated: September 2026
At Nashville Designs, many of our products are personalized and made especially for your order. Because these items are created on demand, we are unable to accept returns or exchanges for buyer’s remorse, incorrect sizing selections, incorrect color selections, or errors in personalization information submitted by the customer.
Personalized & Made-to-Order Items
Please review all product selections, sizing, colors, personalization details, names, dates, and shipping information carefully before placing your order.
Once an order enters production, it is not possible to change or cancel it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or does not match the item you ordered, please contact us at customerservice@nashvilledesigns.com within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will review the issue and, when appropriate, arrange a replacement or refund.
Wrong Size, Color, or Personalization Entered by the Customer
Because products are made to order, we cannot offer refunds or exchanges when a customer:
- Selects the wrong size
- Selects the wrong color
- Changes their mind after ordering
- Enters incorrect personalization information
- Approves or submits incorrect spelling, names, dates, or other custom details
We encourage customers to review product sizing information and personalization details carefully before completing checkout.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
Lost-package claims should be reported within 30 days of the estimated delivery date so that we can work with our fulfillment and shipping partners to investigate the shipment.
Returned Packages & Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges will apply to resend the order.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Processing times for refunds may vary depending on the customer’s financial institution.
Questions
If you have questions about a return, refund, or problem with your order, please email us at customerservice@nashvilledesigns.com.