Last updated: October 2026
At Nashville Designs, our products are personalized and made especially for your order. Because personalization takes more time, please allow time for both production and shipping.
Production & Delivery Timing
Need your order by a specific date? Please place your order at least 2 weeks (10 business days) before your need-by date. For larger group orders, we recommend allowing 2–3 weeks.
Personalized items require production time before they ship. Production time is separate from shipping transit time, and total delivery timing can vary based on the product, order size, destination, product availability, fulfillment volume, carrier conditions, and seasonal demand.
Delivery dates are estimates and cannot be guaranteed. If your order is needed for a specific event or travel date, we strongly encourage ordering as early as possible.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the products in your order.
Free standard shipping is available on U.S. orders with a qualifying merchandise subtotal of $150 or more. When your order qualifies, the free shipping option will appear automatically at checkout.
Taxes, when applicable, are not included in the $150 merchandise threshold.
Personalized & Made-to-Order Products
Most Nashville Designs products are made to order, and production begins after your order and personalization details have been submitted.
Please review all personalization details carefully before placing your order, including names, dates, spelling, size, color, and other selections.
Because personalized products are produced specifically for you, orders cannot generally be changed or canceled once production has begun.
Shipping & Tracking
Once your order ships, tracking information will be provided when available.
Shipping and delivery estimates shown at checkout, in tracking information, or in order communications are estimates only and are not guaranteed.
Weather, holidays, carrier delays, transportation disruptions, high seasonal volume, and other circumstances outside Nashville Designs’ control may affect delivery timing.
Multiple-Item & Group Orders
Orders containing multiple products may occasionally be produced or shipped separately. You may therefore receive more than one package or tracking number for the same order.
There is no additional charge to you when Nashville Designs or our fulfillment partner splits an order into multiple shipments.
Because larger group orders may require additional production time, we recommend ordering 2–3 weeks before your need-by date.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping address carefully before submitting your order. If you discover an error, contact Nashville Designs as soon as possible. We will make every reasonable effort to assist, but address changes cannot be guaranteed once an order has entered production or shipment.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Damaged Shipments
If your tracking information shows an unusual delay, or your package arrives damaged, please contact Nashville Designs so we can review the situation with the carrier or fulfillment partner.
For damaged orders, please retain the packaging and take photographs of the product and shipping materials, as these may be needed to resolve the issue.
If a package is marked as delivered but cannot be located, please first check with household members, neighbors, building management, and the carrier. If the package still cannot be found, contact us and we will assist where possible.
U.S. Shipping
Nashville Designs currently ships to addresses within the United States.
Questions About Your Order
If you have questions about shipping, delivery timing, or an existing order, please contact us at: customerservice@nashvilledesigns.com